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Privacy Policy

WHO is the CONTROLLER of your personal data?

Star Pubs & Bars Limited and Heineken UK Limited (collectively referred to as "we", "us", or "our" in this privacy notice) are part of the Heineken group. When we mention "we", "us" or "our" in this privacy notice, we are referring to the relevant company which is responsible for processing your personal data. Unless we inform you otherwise, the controller will be Star Pubs & Bars Limited. However, where processing of personal data is undertaken by Heineken UK Limited for their own independent purposes (for example in connection with a marketing campaign), that entity will be a separate controller of your personal data. The contact details for each controller are as follows:

Our Contact Details:

If you have any questions about this privacy notice or our processing activities, we can be contacted as follows:

It is important that you read this privacy notice together with our Cookie Policy and any terms of use that apply to the services or Website which are presented to you. If you submit orders through Star Pubs & Bars Online, please review the privacy notice available at which describes how we look after any personal data that you submit through that website. This privacy notice supplements the other notices and is not intended to override them.

HOW and WHAT data do we collect about you?

We respect your privacy and are committed to protecting your personal data. This privacy notice describes how we look after your personal data collected when you:

  • provide your contact details when you visit one of our pubs in order to assist the NHS England Test and Trace, NHS Wales Test, Trace, Protect and NHS Scotland Test and Protect programmes;

  • apply to become a tenant/operator at one of our pubs;

  • take on the role of tenant/operator at one of our pubs;

  • act as a guarantor to support a tenant/operator’s application;

  • visit our website (“Website”);

  • visit a venue where we sponsor the Wi-Fi services (“Wifi Services”);

  • use social media profiles where you have agreed for data to be shared with us (“Social Media Platforms”); or

  • generally engage with us including by contacting us via our Website, email or telephone with an enquiry or complaint,  taking part in a competition or purchasing products or services from us (“Engagement”).

Personal data, or personal information, means any information about an individual from which that person can be identified. We collect this information directly from you during any application process, on-going business relationship or Engagement with you, as well as automatically through your use of our Website. We also collect this information indirectly from Wireless Social Limited (our third party provider of the Wifi Services at certain venues). Depending on the nature of our interaction with you, we collect different categories of information about you from time to time which we have grouped together as follows:

Identity Data

name, username, title and place and date of birth and personal characteristics including age and gender

Contact Data

billing address, delivery address, forwarding address, email address and telephone numbers

Applicant Data

work history, qualifications. National Insurance number, right to work documentation and proof of identity

Financial and Transactional Data

credit history, bank account and card payment details, and details about payments as well as products and services purchased from us

Profile Data

preferences, feedback, survey responses and interests including activities noted on Social Media Platforms (for example, Facebook likes/groups)

Technical and Usage Data

information about how you use our products, services, Website and the Wifi Services such as internet protocol (IP) address, cookies, mobile device ID, any login data, browsing history, browser type and version, time zone setting and location, viewed pages with date and time stamp (log information), browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Website, and transcripts of live chat support session that you generate on our Website*

Marketing and Communications Data

preferences in receiving communications and marketing from us and information in terms of engagement with email communications

Location Data

GPS-based location information from your use of our Website, the Wifi Services or Social Media Platforms via your smartphone(s), tablet(s) or other devices

Photo and Video Data

Photos and or video footage of you captured when you attend any events hosted or sponsored by us in one of our pubs or elsewhere (your attention will always be drawn to any photography or filming that is taking place, and your consent will be obtained where required)

Inferred Data

which is inferred or derived from the data we collect, for example inferences about your interests based on your Identity Data, Profile Data, Technical and Usage Data or Location Data

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Website feature or using the Wifi Services and visiting venues where we supply our products. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not knowingly process any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health or genetic and biometric data). Nor do we process any information about criminal convictions and offences.

We do not knowingly collect personal data relating to children and have age verification processes on our Website and as part of the Wifi Services. Further, we do not market our products or services to anyone under the age of 18.

WHY do we collect your personal data?

We collect the above categories of personal data about you for the following purposes:

  • To comply with our legal obligation to collect contact details of visitors to our venues in order to assist the NHS England Test and Trace, NHS Wales Test, Trace, Protect and NHS Scotland Test and Protect programmes and help to contain the spread of COVID-19.  We will only share details collected about you for this purpose with NHS England Test and Trace, NHS Wales Test, Trace, Protect or NHS Scotland Test and Protect if requested, and your details will not be shared or used for any other purpose;

  • To verify if you would be a suitable tenant/operator (in response to your application) – this includes using the information that you have provided for the purposes of verifying your identity and carrying out anti-money laundering and credit checks against you (this may include use of a credit reference agency or other third parties);

  • To perform a contract we have in place with you, including managing payments, fees and charges and delivering the requested product or service;

  • To enable you to make bookings at our managed outlets;

  • To communicate with you – this includes where we manage our relationship with you, where we respond to complaints or enquiries, where we invite you to events, or where we make suggestions to you about various products and services that you could benefit from, or where we respond to enquiries from you while you are using our live chat support service*;

  • To improve our services to you – this includes asking you to complete surveys about how we can improve the services we offer you and/or the application process, recording customer calls to our Customer Hub for quality and training purposes, or asking you for information on how we can improve our Website or our Engagements with you, including through our live chat support service*;

  • To deliver a better experience for prospective tenants/operators by providing live chat support services for general recruitment enquiries on our Website. If you use live chat support to contact us we may request additional information to support your enquiry – this may include your name and other optional information which we will only use to process and respond to your enquiry*;

  • To maintain and optimise our Website – this includes where we need to solve performance issues, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data, to improve the availability of the Website, to secure the Website against fraud and to improve the quality of our live chat support service*;

  • To protect our business, comply with our contractual or regulatory obligations and prevent or detect crime – this includes recording calls that are placed with our Customer Hub for fraud prevention purposes,  the use of CCTV across our managed pub estate, notifying the respective local authority and utility suppliers of any incoming tenants/operators or owners when undertaking the change of tenancy or sale process to protect our business against incorrectly enforced council tax liabilities and utility liabilities and complying with requests (including informal investigations) or demands of regulators and other bodies having jurisdiction over us;

  • For data analytical purposes in order to improve our products/services, marketing, customer relationships and experiences;

  • To enable you to partake in and administer competitions/promotions and for prize fulfilment, loyalty and reward schemes, social media and app entries and point of sale and geo-targeted activities (including gamification and SMS);

  • To improve our marketing strategies so that we can send you relevant offers and content; by creating individual profiles and profiled audience segments so that we can tailor our content to you, in particular when we sponsor Wifi Services or use data management platforms; and by using Location Data to send targeted content based on your location. We also use tracking technologies to understand how you respond to our emails (for example, whether you open the email, click-through links and/or unsubscribe), so we can identify what subjects are of most interest to our users and assess the success of our marketing campaigns and communications;

  • To improve our marketing strategies by ‘matching’ data we have collected, such as your e-mail address, with your profile on a Social Media Platform so that we can show you marketing content which may be of interest to you (for example, by using Facebook Custom Audiences);

  • To improve our internal business processes by giving our colleagues the tools to develop their skills (including through monitoring call quality); and

  • To satisfy our legal obligations and to defend and exercise our legal rights.

We will only use your personal data for the purposes above, unless we reasonably consider that we have another appropriate reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Further information on the circumstances in which we collect your data is available in Annex 1 of this privacy notice.

What is our LEGAL BASIS for collecting your Data?

Under data protection laws, we must have a legal basis under which we process your personal data. When we collect and use your information, we do so under one of the following:

  1. We have a legitimate interest as a business;

  2. To perform a contract we have with you;

  3. To comply with a legal obligation; or

  4. If you have given us your consent.

Legitimate Interest as a business means conducting and managing our business to enable us to give you the best service and to protect, promote and grow our business. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We will not use your personal data for activities unless we have a compelling interest which is not overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). 

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party, such as entry into a promotion or subscription to a particular service, or to take steps at your request before entering into such a contract.

Compliance with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to, such as anti-money laundering legislation.

With your consent, this can only be relied on by us as a legal basis for processing where your consent has been freely given, is unambiguous and clear (i.e. you have actively opted into a service we provide by ticking a box). If you provide us with your consent to process your data at any point on our Website or in connection with the Wifi Services or on a Social Media Platform, you can withdraw it at any time, and we will stop all processing activities that were based on consent as a legal basis for processing. Please note we may still process the data if we have another lawful basis for processing (in most instances, this will be for a more limited purpose e.g. back-up storage or to record a withdrawal).

Further information on the relevant purposes and linked legal basis are set out in Annex 1 of this privacy notice.

Where we need to collect personal data due to a legal or regulatory obligation, or in relation to the performance of a contract, and you do not provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). We will notify you of this at the time.

WHO do we share your personal data with?

We may from time to time have to share your personal data with the parties set out below for the purposes and on the legal basis as set out in the table in Annex 1:

  • Internal third parties - other companies in the Star Pubs & Bars/Heineken group based within the EEA and the UK;
  • External third parties - we share your personal data with third parties which include:
    • service providers such as solicitors, accountants, surveyors, insurance companies, insurance claims managers, stock takers, providers of property repair and property security services, payment processing providers and distributors who assist us to ensure that we meet our legal and regulatory obligations (e.g. property maintenance, health and safety, tax and pubs code compliance), and in order to fulfil our obligations under the terms of our tenancy agreements;

    • suppliers such as training suppliers, satellite TV (SKY), WiFi (BT), dispense monitoring (Vianet), financial monitoring (Innside Track) and web-hosting companies in order to fulfil any requests that our tenants have made for those services;

    • credit reference agencies (“CRA”) - where you submit an application to become one of our tenants, we will supply your personal information to a CRA, and they will give us information about you, such as your financial history, for the purposes of carrying out identity and credit checks against you. Please note that CRAs may also share your information with other interested parties for credit reporting purposes. The identities of CRAs and details of the ways in which they may use your personal information are explained in more detail online at

    • independent debt recovery and tracing agencies for the purpose of collecting monies due or outstanding on our tenants’ accounts;

    • regulators (Pubs Code Adjudicator), local licensing authorities, the Health & Safety Executive, the Police, HMRC and any other regulator or public authority, government agency, tax authority, or any agent thereof, with jurisdiction over us, to comply with any legal or regulatory requirements or investigations (including informal investigations);

    • NHS England Test and Trace, NHS Scotland Test and Protect or NHS Wales Test, Trace, Protect in connection with the collection of contact details at our pubs for COVID-19 contact tracing purposes;

    • the provider of the contact centre software which powers our live chat support service, Genesys Europe B.V., to allow us to provide a more streamlined experience for prospective tenants/operators*;

    • IT and system administration service providers based within the EEA and UK;

    • selected third party providers of video interview software services;

    • operators of our managed outlets for the purposes of fulfilling table bookings that you have submitted through our managed outlet websites;

    • first and third party advertising companies and media agencies for marketing and research purposes;

    • marketing agencies based within and outside the EEA and UK who provide promotional and prize fulfilment services on our behalf;

    • our data storage provider(s) based within the EEA and UK who securely stores consumer data obtained through competitions on our behalf;

    • our data management platform provider, Relay42, who provides us with marketing strategy services;

    • third party providers of social media platforms (including Facebook) and the Wifi Services (including Wireless Social);

    • courts, parties to litigation and professional advisers where we reasonably deem it necessary in connection with the establishment, exercise or defence of legal claims;

    • our energy scheme operator, Inspired Energy;

    • our technical dispense equipment service provider, Serviced Dispense Equipment Limited, and their subcontractor, Innserve Limited, to install, maintain and remove dispense equipment;

    • Utility suppliers and local authorities as per the change of tenancy or sale process; and

    • a purchaser or parties interested in purchasing any part of our business.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. Where third parties act as processors on our behalf, we only permit them to process your personal data for specified purposes and in line with our instructions.

International transfers

Our external third parties may be based outside the UK or the EEA. Whenever we transfer your personal data out of the UK or the EEA, we ensure that the same level of protection is afforded to it by ensuring at least one of the following safeguards are put in place:

How SECURE is my data?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They are subject to a duty of confidentiality.

Unfortunately, no transmission of information over the internet can be completely secure, and you should also note that the security of information depends in part on the security of the computer you use to communicate with us and the security you use to protect account information and passwords, so please take care to protect this information.

Our Website and the Wifi Services include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites, plug-ins or applications and are not responsible for their privacy statements. We encourage you to read the privacy notice of every website you visit and third party service/application that you use.

How LONG will my personal data be used for?

We will only retain your personal data to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Further retention details for specific aspects of your personal data are noted in Annex 1.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

What MARKETING and PROFILING activities do we carry out?


We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We will only send direct electronic marketing (e.g. via emails or SMS or direct social media messages), where:

  • we have your express consent;

  • where you have solicited certain information (for example to receive one-off correspondence in relation to a competition/promotion you have entered); and/or

  • where you have purchased goods or services from us and you did not opt-out to receive any marketing where this opportunity was provided to you.

You may receive general marketing communications from us if marketing is confined to online advertisements or marketing that is not direct to you or does not use electronic means.

You can ask us to stop sending you direct marketing messages at any time by contacting us at Where you opt out of receiving these marketing messages, we will no longer conduct any direct electronic marketing unless you opt-in again at a later point. Please note that where we have another lawful basis for processing, we will continue to process personal data for other purposes – for example, we may process information provided to us in connection with an Engagement on the basis of contract necessity.


Where you have given us your consent, we may use your Identity Data (such as your age or gender), Contact Data (your e-mail address), Profile Data (your preferences and interests), Technical and Usage Data, Marketing and Communications Data and Location Data, together with Inferred Data, to form a view on what we think you may want or what may be of interest to you and to understand your purchasing trends. We may also use data which has been collected from third parties to enrich the data we hold relating to you in order to build a fuller picture of what may be of interest to you. This profiling activity informs how we decide which products, outlets, services and offers may be relevant to you, and to send you tailored communications regarding these. In more detail:

In order to create a profile for you, we (or our trusted service providers) may use the information which you give us and which we collect from external resources, such as Facebook and Relay42, including information that is publicly available about you or where you entered a competition/promotion and the information is collected by a data broker we partner with. We may also combine your information with data already held internally by Heineken. We also use third parties for behavioural analysis, to help us segment our consumer database (i.e. to put you into categories with other supporters with similar characteristics). We also use, and may engage independent companies to use, software tools and predictive analytics to help us analyse who is most likely to buy our products/services and to more accurately target our engagement with you.

When you receive an email from us, we may receive certain information about how you interact with that email.  The information we collect includes the number of times you have opened the email; if you have clicked links in the email; whether you have unsubscribed or marked the email as spam; whether the email has bounced; whether you have shared the information on social media or forwarded it to friends. This ensures you do not receive irrelevant or unwanted emails, as well as allowing us to use our resources efficiently.

You can use the cookie banner to accept or reject non-essential cookies, including advertising cookies. Please see our separate Cookie Policy for more detail on this and how to control your preferences using the cookie preferences centre.

Please note that whilst we carry out the profiling activities described here, we do not carry out any automated decision making processes which could have a legal or significant impact on you.

What are my RIGHTS?

Under certain circumstances, you have various rights in relation to your personal data under data protection laws. If you wish to exercise any of these rights, please email us at

You will not have to pay a fee to access your data or exercise any of your other rights, but please note that we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

In order to respond to any request in relation to your data access rights, we may need to request specific information from you to help us confirm your identity. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You have the right to:

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.

You also have the right to:

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you;

  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected;

  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it, or where you have successfully exercised your right to object to processing (see box above);

  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it;

  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you; and

  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance using the details at the start of this notice.

This version was last updated in September 2021.

Annex 1 


Type of data

Lawful basis for processing including basis of legitimate interest

Retention period

To collect your contact details when you visit one of our pubs in accordance with our legal obligation to assist the NHS England Test and Trace, NHS Wales Test, Trace, Protect and NHS Scotland Test and Protect programmes

  • Identity

  • Contact

Limited to first name, surname, telephone number, the date, time and name of the pub visit

To comply with our legal obligation to conduct contact tracing in Scotland, England and Wales

21 days from the date of collection

To process your application to become a tenant/operator in one of our pubs

  • Identity

  • Contact

  • Applicant

Necessary for our legitimate interests (recruitment of tenants/operators and internal administration)

6 months after notification to you that your application was unsuccessful, or 6 years following the termination of the tenancy agreement if successful

To set up your account so that we can perform a video interview with you when you apply to become an operator at one of our Just Add Talent managed outlets.

  • Identity

  • Contact

Necessary for our legitimate interest (recruitment of Just Add Talent managed outlets operators and internal administration)

180 days from the date of collection.

To register you as a new tenant/operator if your application is successful

  • Identity

  • Contact

  • Applicant

Performance of a contract with you

6 years following the termination of the relationship

To operate our energy scheme which is made available to you in your role as tenant at one of our pubs

  • Identity

  • Contact

Performance of a contract with you

6 years following your exit from the energy scheme

To add unsuccessful applications to our talent bank of excellent candidates so that we can contact you when suitable opportunities to become a tenant/operator of one of our pubs arises

  • Identity

  • Contact

  • Applicant

Consent, where expressly provided by you

Contact details are removed from our talent bank after three unresponsive contacts have been made to you, or if you notify us that you no longer wish to be contacted by us (whichever is the earlier)

Where we perform the contract we have in place with you for the purchase of products, including managing payments, fees and charges

  • Identity

  • Contact

  • Financial and Transactional Data

Performance of a contract with you; and

To perform our legal obligations

After the duration of your contract with us has expired, our online sales records will be retained by us for 7 years or longer if required by tax or corporate bookkeeping

To deter crime and ensure the personal safety and security of visitors and staff through the use of CCTV in our managed pub estate

  • Identity

Necessary for our legitimate interests (to protect the safety and security of visitors and staff at our sites and assist in criminal investigations)

Video footage will be retained for a limited time before it is automatically deleted. The retention of CCTV is determined by any specific requirements as specified by the local licensing authority in the premises licence, as well the need to investigate health and safety incidents or criminal incidents, including in connection with any legal proceedings or requests from law enforcement authorities, loss adjusters and insurers

To manage our relationship with you and communicate with you, which may include:

  • responding to any complaints or specific requests made by you, including through the use of our live chat services for prospective tenants/operators*;

  • liaising with you in relation to any incidents at one of our pubs;

  • sending you newsletters or alerts that you have asked to receive;

  • notifying you about changes to our terms or privacy policy; and/or

  • notifying utility suppliers and local authorities as per the change of tenancy process.

  • Identity

  • Contact

  • Profile

  • Technical and Usage

  • Marketing and Communications

Performance of a contract with you;

Necessary for our legitimate interests (for running our business and managing our pub estate); and

To perform our legal obligations.

Customer services will retain all information for 1 year from when the compliant/issue/incident is resolved, and transcripts of all live chat support sessions that you generate on our Website will be stored for 30 days for quality assurance and customer service purposes*

If you no longer wish to receive any e-mails/alerts from us, you can unsubscribe at any time, and we will remove your email address within 30 days of receiving your unsubscribe notification, unless it requires to be retained for other purposes as listed in this privacy notice

To administer and protect our business and our Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

  • Identity

  • Contact

  • Technical and Usage

Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise); and

Necessary to comply with a legal obligation

26 months from Website visit

To use data analytics to improve our Website, products/services, marketing, customer relationships and experiences and understand engagement with email communications

  • Technical and Usage

  • Location

  • Inferred Data

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our Website updated and relevant, to develop our business and to inform our marketing strategy).

Where required by privacy laws, consent.

26 months from Website visit/data collection, or (if earlier) until opt-out / objection is received or consent is withdrawn as applicable

To improve our marketing strategies and create individual profiles and profiled audience segments (including custom audiences), and to enrich existing profiles using third party data, so that we can issue tailored marketing content and offers, including sending you targeted content based on your location

  • Identity

  • Profile

  • Technical and Usage

  • Marketing and Communications

  • Location

  • Inferred Data

Necessary for our legitimate interest (to promote and grow our business).

Where required by privacy laws, consent.

Data will be processed until an opt-out / objection is received or consent is withdrawn as applicable

To send you online advertisements or marketing which isn’t tailored to you but forms part of a wider brand campaign or initiative

  • Identity (limited to age and gender)

  • Profile

  • Marketing and Communications

Necessary for our legitimate interests (to maintain the relevance of our brand and reputation and to grow our business by serving consumers with advertising relating to our brands)

Where required by privacy laws, Consent

Data will be processed until an opt-out / objection is received or consent is withdrawn as applicable

To conduct market research with unsuccessful or withdrawn candidates

  • Identity

  • Contact

  • Applicant

Necessary for our legitimate interest (to improve and streamline application process)

2 weeks after notification to you that your application was unsuccessful / after you have withdrawn your application (as applicable)

To send you direct electronic marketing (i.e. via SMS, email or direct messaging through social media platforms) relating to our brands which we consider may be of interest to you

  • Identity

  • Contact

  • Profile

  • Marketing and Communications


Data will be processed until an opt-out / objection is received or consent is withdrawn as applicable

To enable you to partake in promotions and for prize fulfilment purposes

  • Identify

  • Contact

Performance of a contract with you

6 months from prize fulfilment


*Please note that the live chat support service is only available on and is not currently available on individual websites for our Just Add Talent managed outlets.

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