Top tips for first-time landlords


Ask for help
If things aren’t going to plan, don’t be afraid to speak up.  First-time lessees Emily and Are Kolltveit asked Star Pubs & Bars for assistance when they took on the Chandos Arms in Edgware and inherited problems from the previous occupier. “Star Pubs have given us endless support, even down to a rent concession in order for us to rebuild the business,” says Emily. “Having great advice from the start helped us to hold our nerve and begin to turn the pub around.”

Make a pub a home
Number crunching is an important skill, but there are other, less tangible skills that landlords need  to cultivate. “What’s really worked for us is making it personal,” says Emily. “The impression we want to give is that this is a family pub - it’s our home, and we want customers to treat it that way. That’s something that people respond really well to, particularly in a community pub.”

Give it time
Remember, overnight success stories are rare in the industry. It can take years to build a thriving business, and new landlords need plenty of tenacity to ride out the bad times.  “We’ve had our ups and downs,” says Stacey, “but we’re still here – and I definitely recommend it!”