Staff challenge pays off

Staff challenge pays off

Neil Pickles’ challenge to staff to attract customers to the Malt, Harden during the quieter Autumn months is paying off. The first of three monthly themed taster events they created – a French night with Kronenbourg -  has proved a hit. The pub and music were themed, staff dressed up and customers got a free glass of Kronenbourg. A Mexican night with Sol and a British Game night with Theakstons are to follow. “Fish & Chip Fridays and steak nights are standard. Customers want something different,” said Neil. “The French night was fantastic and included a six-course taster menu. We were fully booked on what is normally our quietest night. The pub was buzzing, and staff were really motivated. All the locals are talking about it.  We’re trying to create more room in the pub for the Mexican night as it’s sold out.”