Edinburgh pub wins Best Bar Staff Award in the UK-wide competition

Edinburgh pub wins Best Bar Staff Award in the UK-wide competition

The Jolly Botanist on Morrison Street in Edinburgh has beaten off competition from 1,100 other pubs to win the Best Bar Staff Award in our national awards.

The judges were looking for bar staff who work as a team and take pride in making every single one of their customers feel welcome. Staff were judged on stringent criteria from their friendliness and communication with customers to product knowledge and willingness to help.

The judges were bowled over by the excellent service at the Jolly Botanist. They noted how staff warmly welcomed every customer and worked together as a team to deliver speedy, attentive service and yet provide a fun environment, finding time to talk and joke with customers even when the pub was busy. They were also impressed by their willingness to go the extra mile, with staff choosing to stay on past the end of their shifts to help out customers or colleagues.

Judges deemed the bar staff’s performance particularly remarkable given the Jolly Botanist’s extensive product range which includes 80 gins, 20 cocktails and barista coffees as well as three menus.

As the judges suspected the Jolly Botanist’s outstanding team is no accident but is the top priority of the pub’s licensees, Edinburgh pub operators Iain Pert and Gordon Gilhooley of PG Taverns, who run five pubs* in the city. Since opening the Jolly Botanist, 20 months ago, they have transformed it into a popular thriving pub, increasing customers tenfold with a focus on gins and outstanding locally sourced food.

Iain and Gordon’s mantra is ‘you can’t have a great pub without great staff’. They put service at the heart of everything the pub does, with extensive staff training including visits to distilleries and breweries, regular reviews and nights out ensuring the Jolly Botanist has an outstanding team.

Iain and Gordon received the coveted award from football legend and broadcaster Chris Kamara at a gala ceremony in Liverpool.

Lawson Mounstevens, Star Pubs & Bars Managing Director said: “With a staff like the Jolly Botantist’s, it’s no surprise the pub won Pub & Bar’s Best Pub in Edinburgh earlier this year. They are not just highly professional, they are committed to ensuring customers enjoy themselves. Their love of their jobs shines through, creating a great atmosphere and helping to make the Jolly Botanist the very special pub it is.”

Says Iain, “This is a fantastic acknowledgement of the Jolly Botanist’s brilliant staff and definitely something to celebrate. They really are passionate about what they do, enjoy pleasing customers and work incredibly hard, all things that come from them, not attributes we can train.”