Bringing Star Journeys to Life: Alana Johnstone

Bringing Star Journeys to Life: Alana Johnstone

Here at Star Pubs & Bars we are as passionate about our people as we are about our pubs and licensees! We have recently caught up with some of our latest recruits to find out more about them and their journey.

This month we’ve caught up with Alana Johnstone. Alana joined the team in August 2016 as Training Coordinator and has hit the ground running! With a varied set of responsibilities, she has helped refine our training practices and attract the best licensees. We had a chat to her about how she is settling in and what she has been up to.

Name:  Alana Johnstone             

Job Title: Training Coordinator

What Part of Star Pubs & Bars do you work in and what do you do in your role? I work within the Recruitment team which is part of Business Support for Star Pubs & Bars.  My role is very varied and split across two main functions – organising training courses for our lessees, and assisting with recruiting new lessees for our pubs.  The Training side is vast – we offer so much support to our lessees in terms of training, from initial induction training for our new lessees, specific tailored workshops on social media or cask ales, right through to food training and online E-learning modules. My job is to organise these courses, ensuring they run smoothly at each venue, and am always available as support for any of our new lessees with questions about taking on a pub.

What attracted you to Star Pubs & Bars? After working previously for Heineken, I was initially attracted to Star Pubs & Bars as it was a completely new challenge for me – and a new side of the business to learn about.  Star Pubs always seemed a very exciting division of the company to me – and one that would always grow – and in my first few months in the role this has already been proved!  The care and effort that is put in from beginning to end and ongoing throughout the entire process in Star Pubs is second to none to ensure we really do have the best people, best products and the best pub, and I am really proud of that and always seek to visit our sites when I can.

Can you tell us one of your highlight’s so far with Star Pubs & Bars? The biggest highlight for me so far would be the relationships I have built up with my stakeholders, both internal and external. Due to this I have already been involved in several projects and have been intrusted with new tasks that were previously not part of my role – this gives me a huge sense of pride in the work I do. I have been to one of our supplier head offices and streamlined one of the processes which I have now taken over and it has been rolled out now going forward.  Another exciting time was attending the National Innovation in Training Awards in London where we were nominated for Best Development Programme in a Leased and Tenanted Company.

What tips would you give people looking to apply for a role in Star Pubs & Bars? The best advice I could give anyone looking to apply for a role in Star Pubs would be to have a good look at our website and online channels.  I found that by having a look at the Star Pubs website before applying it really gave me a good idea about what is involved in taking on a Leased & Tenanted pub – and just how much work goes on behind the scenes! I read up on the sections about running your own pub, the Just Add Talent scheme, and had a good look at some of our available pubs to see just how wide and varied this part of the business is. There is so much going on all the time and so many different types of sites that we own – it really is a great part of the company to work for.

Tell us an interesting fact about yourself - I have sailed around the world twice as a private yacht chef!

Alana has done an amazing job since joining the company, and we can’t wait to see what the future will hold for her!

Interested in creating a journey of your own at Star Pubs & Bars? Visit our recruitment page today to find out more about what vacancies we have available either in Star Pubs & Bars or HEINEKEN UK - www.heineken.co.uk/careers